Your Privacy Matters To Us

Learn how UpShift Auto Services collects, uses, stores, and protects your information when you use our website, request service, or enroll in a membership program.

Last Updated

June 15th, 2026

UpShift Auto Services ("UpShift," "we," "our," or "us") respects your privacy. This Privacy Policy explains how we collect, use, and protect information obtained through our website, service requests, memberships, and communications.

1. Information We Collect

We may collect personal information including your name, phone number, email address, service address, company name, vehicle information, fleet information, and service history.

2. Vehicle Information

To provide automotive services, we may collect vehicle information including year, make, model, VIN, mileage, maintenance history, inspection results, and service recommendations.

3. Information Collected Through Forms

When you submit a service request, membership application, fleet inquiry, or contact form, we collect the information you voluntarily provide.

4. How We Use Your Information

We use information to schedule appointments, provide estimates, perform services, manage memberships, communicate with customers, improve operations, and maintain service records.

5. Communications

We may contact you regarding appointments, estimates, invoices, maintenance reminders, membership benefits, service updates, promotions, and customer support requests.

6. Membership Programs

Members may receive maintenance reminders, membership-related communications, account updates, and information related to enrolled vehicles.

7. Fleet Customers

Fleet customers may provide vehicle information, maintenance records, and business information necessary to administer FleetCare services and maintenance planning.

8. Cookies & Website Analytics

Our website may use cookies and analytics tools to understand visitor activity, improve website performance, and enhance user experience.

9. Third-Party Services

We may use third-party providers including scheduling platforms, payment processors, customer management software, website hosting providers, analytics providers, and email communication platforms.

10. Jobber Platform

Service requests, estimates, invoices, customer records, and membership information may be processed through Jobber and related business management systems.

11. Payment Information

Payment information is processed through secure third-party payment providers. UpShift does not store complete credit card information on its servers.

12. Information Sharing

We do not sell customer information. Information may be shared with service providers, payment processors, software vendors, legal authorities when required by law, or as necessary to provide requested services.

13. Data Security

We take reasonable measures to protect customer information from unauthorized access, disclosure, alteration, or destruction. However, no system can guarantee absolute security.

14. Data Retention

We retain customer and vehicle records for as long as reasonably necessary to provide services, maintain business records, comply with legal obligations, and support customer relationships.

15. Marketing Communications

You may receive promotional emails, newsletters, maintenance reminders, or special offers. You may opt out of marketing communications at any time.

16. Children's Privacy

Our services are intended for adults. We do not knowingly collect personal information from children under the age of 13.

17. Your Rights

You may request access to, correction of, or deletion of personal information where permitted by applicable law. Certain information may be retained for legal or operational purposes.

18. Changes To This Policy

We may update this Privacy Policy from time to time. Updated versions become effective when posted on this website.

19. Contact Us

If you have questions regarding this Privacy Policy, please contact UpShift Auto Services at [Insert Phone Number] or [Insert Email Address].